Refunds
LofiBot Plus subscriptions are billed on a recurring basis and provide immediate access to Plus features.
Because Plus features are enabled instantly, we do not offer refunds for partial subscription periods, except where stated below.
That said:
- If you were charged in error
- If Plus did not activate correctly
- Or if there was a technical issue on our end
Please contact us through the support page and we will review the situation.
Cancellations
You can cancel your subscription at any time.
- Cancelling stops future billing
- Your Plus access remains active until the end of the current billing period
No further action is required.
Subscriptions purchased through Discord
Plus can also be purchased through Discord. Those subscriptions are billed by Discord, not by us.
- Payment, receipts and cancellation are handled in your Discord settings
- Refund requests for those purchases are subject to Discord's refund policy and time limits, and are decided by Discord
- We cannot cancel, change or refund a subscription billed by Discord on your behalf
If a server that already has a subscription with us is subsequently subscribed through Discord, we cancel the subscription billed by us and refund the unused part of that period automatically, so the server is never charged twice for the same time.
Abuse and chargebacks
Refunds may be denied in cases of abuse, repeated refund requests, or chargebacks that violate platform policies.